Eddy Martens - Province of Drenthe
Eddy Martens, Program Manager, Province of Drenthe
"We were in the process of transforming the Legislative Assembly Building of the Province of Drenthe into a future-oriented office building. The traditional office rooms would give way to a more open, flexible working environment and all of the business processes were becoming digitized. Besides the physical and digital changes, this also meant a new way of working for all provincial employees.
We involved the provincial employees as much as possible in the preparatory phases that led to those changes. But even so, you noticed that the changes only really became tangible once the wrecking ball had started swinging and the first digitized business process had become operational.
We used the Change Monitor to support the changes from the moment that those actually became tangible. Having a solid base of support among the employees is obviously a crucial success factor in such a project and we wanted to know where we stood in that regard.
The Change Monitor really clarified how the provincial employees felt about the change projects and where the problems areas were, but also what they thought was going well.
We asked employees which solutions they saw for the problem areas. Their answers gave us highly useful ideas and once again we were able to show that we were taking their involvement seriously. The Change Monitor not only accurately maps out your existing base of support, it also helps to create a broader base of support at the same time."