Riegholt Hilbrands - Dutch Land Registry Office
Head of Production Legal Security (now Senior Management Consultant at Lean Management Institute)
"For quite some time now, the Dutch Land Registry Office has been undergoing a fundamental organizational change. Within one directorship, a number of different offices have been closed (resulting in the need for relocation), people have started working more often from home, more and more of the work itself has been automated and the availability of digitized information from the archives is having a major impact. The production department concerned wants to grow into a production company that will operate on a national level.
The managers within the board of directors have a clear desire to enter into a lasting discussion with everyone who is involved in that change process in terms of which things are going well and which areas could do better. That is rather complicated, since the changes arouse strong emotions. We need to take stock of the results to find out which topics matter the most. The Change Monitor is just the right instrument for that.
The Change Monitor has clearly showed us that the level of commitment among the people at 'our Kadaster' is high. They feel a strong attachment to their work and to the organization. And everyone thinks that good quality is an important aspect of the products that we deliver. The discussions about the changes resulted in 45 concrete actions for improvement, the first of which have already been carried out. To guarantee the progress of those improvements, the follow-up to the Change Monitor has become a permanent item on the management team's agenda.
The production department has set aside 100 days for carrying out the various actions for improvement. That will help keep the attention focused and demonstrate to the people that we are taking their ideas seriously. Six months from now we will be using the Change Monitor again to determine if the results actually correspond with what we currently expect.
It is good to see that employees have put a lot of energy into that process and that that has really contributed in a constructive way to the changes. The discussions have resulted in a clear agenda in terms of what comes next, and that has proven to be very useful for furthering the actual realization of the changes. In that way, Kadaster is doing its best to become a national production company."