Results
A questionnaire helps to identify and define which things are going well and which are not going as well as they should. In the survey, people give their judgment of the organization, the approach of the change process, and the change strategy. The most important results are brought together in two comprehensive charts. The temperature measurement shows what people think of the organization and the change process. The strategy web shows how people experience the management of the change process.
In the discussion of the results participant focus on: the relationship among the obstacles, the reason for the obstacles, what can be done about them, and who will take responsibility for decreasing the impact of the obstacles. Once the obstacles are clearly identified the participants are ready to begin the action planning. Attention is also given to how the positive aspects can be sustained and reinforced. Discussing the results provides precise input for the action plan to make the change into a success.